GENERAL TERMS AND CONDITIONS OF SALE (GTC)
lematprint.com – E-commerce website
Effective as of: 14/02/2026
ARTICLE 1 – IDENTIFICATION OF THE SELLER
This website is operated by: LematPrint
Legal status: Micro-enterprise
SIRET: 93781146100022
Email: lematprint@outlook.fr
ARTICLE 2 – PURPOSE
These General Terms and Conditions of Sale govern all sales made through the website.
They apply to all orders for:
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3D-printed products
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Customized parts
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3D modeling services
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Standard products sold online
Placing an order implies full and unconditional acceptance of these General Terms and Conditions of Sale.
ARTICLE 3 – PRODUCTS
The products offered are described as accurately as possible.
Customized products are made to order according to the customer’s specifications.
ARTICLE 4 – PRICES
Prices are stated in euros (€).
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Micro-enterprise: VAT not applicable, pursuant to Article 293 B of the French General Tax Code.
Shipping costs are displayed and calculated on the checkout page according to the selected carrier.
The Seller reserves the right to change its prices at any time, without affecting orders that have already been confirmed.
ARTICLE 5 – ONLINE ORDERS
5.1 Order Process
The customer must:
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Select the products
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Select any available options or variants
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Review the shopping cart
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Provide their contact details
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Choose the delivery method
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Choose the payment method
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Confirm the order
Confirmation of the order constitutes acceptance of these General Terms and Conditions of Sale.
A confirmation email is sent once the order has been validated.
5.2 Refusal of an Order
The Seller reserves the right to refuse an order in the event of:
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A previous dispute
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Non-payment
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An abusive or fraudulent request
ARTICLE 6 – PAYMENT
Payment is due immediately upon placing the order.
Accepted payment methods:
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Credit/debit card (secure payment)
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PayPal
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Other payment methods offered on the website
Transactions are secured through a payment service provider (Stripe).
The Seller does not store customers’ banking information.
ARTICLE 7 – DELIVERY
7.1 Delivery Areas
Delivery is available to:
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France
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European Union
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Other countries
7.2 Timeframes
Production and shipping times vary depending on the size and complexity of the order.
As a general indication:
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Small orders are usually processed within 2 to 3 business days;
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Larger orders may require up to 5 business days for production.
These timeframes do not include the carrier’s delivery time.
⚠️ Processing times may be extended during periods of high activity, particularly during the end
ARTICLE 8 – RIGHT OF WITHDRAWAL
In accordance with Articles L221-18 et seq. of the French Consumer Code:
Individual consumers have a period of 14 days from receipt of the product to exercise their right of withdrawal.
The customer must notify their decision by email at lematprint@outlook.fr
Products must be returned:
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In perfect condition
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Unused
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In secure and protective packaging
Return shipping costs are the responsibility of the customer.
⚠️ Important Exception
In accordance with Article L221-28 of the French Consumer Code:
The right of withdrawal does not apply to customized or made-to-order products.
Customized 3D prints therefore cannot be returned or refunded.
ARTICLE 9 – LIABILITY
The Seller cannot be held liable for:
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Improper use of the product
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Incorrect assembly
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Modifications made by the customer
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Unsuitable professional use
3D-printed parts are not certified for structural, medical, or safety-related applications.
ARTICLE 10 – PERSONAL DATA (GDPR)
The data collected is necessary for:
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Order processing
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Invoicing
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Delivery
ARTICLE 11 – APPLICABLE LAW
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, jurisdiction shall lie with the competent French courts.